Privacy Policy

Welcome to Mechanic Now ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

Please read this privacy policy carefully. By using the app, you agree to the collection and use of information in accordance with this policy.

We collect information that you provide directly to us, including:

Personal Information:

• Name (first and last name)
• Email address
• Password (encrypted)

Location Data:

• Your location when using the app to find nearby mechanics or jobs
• Postcode for job matching and service area

Vehicle Information (Consumers):

• Vehicle registration mark (VRM)
• Vehicle make, model, colour, and year
• MOT and tax status

Business Information (Mechanics):

• Business name
• Business postcode
• Service categories
• Verification documents (insurance, certifications)

Usage Data:

• App interactions and features used
• Job postings and applications
• Messages sent through the platform
• Device information and identifiers

We use the information we collect to:

• Create and manage your account
• Match consumers with nearby mechanics
• Facilitate job postings and applications
• Enable messaging between users
• Send push notifications about jobs and messages
• Verify mechanic credentials and qualifications
• Improve our services and user experience
• Comply with legal obligations
• Prevent fraud and ensure platform safety

We may share your information with:

Service Providers:

• Expo - for push notifications
• Cloud hosting providers for data storage

Other Users:

• Consumers can see mechanic business profiles
• Mechanics can see job details and consumer names
• Messages are shared between conversation participants

Legal Requirements:

• We may disclose information if required by law
• To protect our rights or safety
• To investigate potential violations

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and personal data at any time through the app settings.

After account deletion:

• Personal information is removed within 30 days
• Some data may be retained for legal compliance
• Anonymised data may be kept for analytics

Under GDPR and UK data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your personal data
• Object to processing of your data
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at support@mechanicnow.co.uk or use the account settings in the app.

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication with hashed passwords
• Regular security assessments
• Access controls and monitoring

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Our service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

We may update this privacy policy from time to time. We will notify you of any changes by updating the "Last Updated" date and, where appropriate, through in-app notifications.

If you have questions about this Privacy Policy or our practices, please contact us at:

Email: support@mechanicnow.co.uk

We aim to respond to all enquiries within 48 hours.