Terms of Service

By accessing or using Mechanic Now ("the App"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the App.

These terms constitute a legally binding agreement between you and Mechanic Now Ltd.

Mechanic Now is a marketplace platform that connects vehicle owners ("Consumers") with local mechanics ("Mechanics") for vehicle repair and maintenance services.

We provide the technology platform only. We are not a mechanic service provider and do not employ any mechanics. The actual repair services are provided by independent mechanics who use our platform.

To use certain features of the App, you must create an account. You agree to:

• Provide accurate and complete information
• Maintain the security of your password
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorised access
• Not create accounts for others without permission

We reserve the right to suspend or terminate accounts that violate these terms.

As a Consumer, you agree to:

• Provide accurate vehicle and job information
• Communicate respectfully with mechanics
• Make timely decisions on job applications
• Pay for services as agreed with the mechanic
• Provide honest ratings and reviews
• Not misuse the platform for fraudulent purposes

You are responsible for verifying the qualifications of any mechanic you choose to work with.

As a Mechanic, you agree to:

• Provide accurate business information
• Maintain valid insurance and certifications
• Complete the verification process honestly
• Respond professionally to job enquiries
• Provide services to the standard described
• Comply with all applicable laws and regulations

Mechanics must provide verification documents including:

Required:

• Public Liability Insurance (valid, minimum coverage)
• Motor Trade Insurance

Optional but Recommended:

• MOT Testing Certificate
• Trade Licences
• Professional Certifications

Documents are reviewed within 24-48 hours. Providing false or expired documents may result in account suspension.

You agree not to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Harass, abuse, or harm other users
• Post false, misleading, or defamatory content
• Spam or send unsolicited communications
• Attempt to bypass platform fees
• Share personal contact details to avoid platform messaging
• Create multiple accounts
• Use the platform for any illegal purpose
• Reverse engineer or copy our technology

We reserve the right to:

• Remove content that violates these terms
• Suspend or ban users who repeatedly violate policies
• Report illegal activity to authorities
• Moderate messages and reviews

Users can report inappropriate content using the in-app reporting feature. We aim to review all reports within 24 hours.

Consumer Payments:

• Payment for repair services is arranged directly between consumers and mechanics
• Mechanic Now does not process payments between consumers and mechanics
• We are not responsible for payment disputes between users

To the maximum extent permitted by law:

• We are not responsible for the quality of repair services
• We do not guarantee availability of mechanics
• We are not liable for disputes between users
• We are not responsible for user-generated content
• Our liability is limited to fees paid to us

We do not provide any warranties regarding the services provided by mechanics. Users engage with each other at their own risk.

If you have a dispute with another user:

1. First, try to resolve it directly through our messaging
2. Contact support@mechanicnow.co.uk for assistance
3. We may mediate but are not obligated to resolve disputes

Legal disputes with Mechanic Now:

• Governed by English law
• Subject to the exclusive jurisdiction of English courts
• Must be brought within 1 year of the cause of action

You may terminate your account at any time through the app settings.

We may terminate or suspend your account if:

• You violate these Terms of Service
• Your account shows fraudulent activity
• We receive valid legal requests
• We discontinue the service

Upon termination:

• Your access to the App will cease
• Your data will be handled per our Privacy Policy

We may modify these terms at any time. Continued use of the App after changes constitutes acceptance of the new terms.

For material changes, we will provide notice through the App or by email at least 14 days before the changes take effect.

For questions about these Terms of Service:

Email: support@mechanicnow.co.uk

Mechanic Now Ltd
United Kingdom